Last Updated: 12th May 2026
This Service Policy outlines the general service guidelines, operational procedures, and customer expectations for cleaning services provided by Beyond Global Building Cleaning Services (“Beyond Global”, “we”, “our”, or “us”).
Our goal is to provide organised, reliable, and professional cleaning services while maintaining clear communication and quality standards.
- Service Availability
All cleaning services are subject to:
- Operational availability
- Staff scheduling
- Property location
- Service requirements
- Access conditions
Beyond Global reserves the right to reschedule or decline bookings where operational limitations apply.
- Booking Process
Customers may request services through:
- Website contact forms
- Phone enquiries
- Email communication
- Approved booking channels
Booking confirmations are provided once service details and scheduling arrangements are agreed.
- Property Access Requirements
Customers are responsible for providing:
- Safe and reasonable access to the property
- Accurate location details
- Access instructions where applicable
- Availability of utilities such as water and electricity if required for service delivery
Service delays or limitations caused by restricted access may affect completion times or scheduling.
- Customer Preparation Guidelines
To help services run smoothly, customers are encouraged to:
- Secure valuables and fragile items
- Inform us of sensitive surfaces or special instructions
- Remove hazardous materials or unsafe conditions
- Ensure pets are managed appropriately during service where necessary
Beyond Global is not responsible for unsecured valuables or pre-existing property conditions.
- Cleaning Scope
Service inclusions may vary depending on:
- Property condition
- Service type selected
- Time allocation
- Cleaning requirements
- Additional requests
Certain tasks may require:
- Additional booking time
- Specialist cleaning arrangements
- Additional charges where applicable
Cleaning services do not include repair, restoration, pest control, or specialist hazardous cleaning unless specifically agreed.
- Health & Safety Considerations
Our team aims to maintain safe working practices during service delivery.
Beyond Global reserves the right to pause, refuse, or discontinue services in situations involving:
- Unsafe working environments
- Hazardous materials
- Aggressive behaviour
- Health or safety risks
- Illegal activities on the premises
- Staff Conduct & Professionalism
We place strong importance on:
- Professional behaviour
- Respectful customer interaction
- Proper presentation
- Service reliability
- Attention to detail
Customers are expected to maintain respectful communication with staff and representatives at all times.
- Service Timing
Estimated service durations may vary depending on:
- Property size
- Cleaning condition
- Additional requirements
- Access conditions
Service timing estimates are approximate and may occasionally be affected by operational circumstances.
- Additional Services & Requests
Additional tasks requested during service may:
- Require extra time
- Be subject to additional charges
- Depend on staff availability and operational capacity
Customers are encouraged to communicate special requests before the scheduled appointment where possible.
- Damage & Reporting
If customers identify concerns related to completed services, they are encouraged to notify Beyond Global within a reasonable timeframe.
Any concerns will be reviewed appropriately based on available information and service circumstances.
Beyond Global is not responsible for:
- Existing damage
- Wear and tear
- Improper installations
- Structural or maintenance-related issues unrelated to cleaning activities
- Cancellations & Rescheduling
Customers are encouraged to provide advance notice for booking changes or cancellations.
Late changes may affect scheduling availability and operational arrangements.
Please refer to our Refund & Cancellation Policy for additional information.
- Privacy & Confidentiality
Customer information and property-related details are handled with professionalism and reasonable confidentiality.
Information handling practices are outlined in our Privacy Policy.
- Policy Updates
Beyond Global Building Cleaning Services reserves the right to update or modify this Service Policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
- Contact Information
For questions regarding services, scheduling, or operational policies, please contact:
Beyond Global Building Cleaning Services
m21 Musaffah, Abu Dhabi, United Arab Emirates
info@beyondglobalcleaning.com
Phone
+971 55 365 7367