Last Updated: 12th May 2026
Beyond Global Building Cleaning Services aims to provide organised, reliable, and professional service arrangements for all customers. This Refund & Cancellation Policy outlines the general guidelines related to booking changes, cancellations, and refunds.
By booking services with us, customers acknowledge and accept the terms outlined below.
- Booking Cancellations
Customers are encouraged to provide advance notice if they need to cancel a scheduled cleaning service.
Providing sufficient notice helps us manage scheduling and operational arrangements efficiently.
- Rescheduling Requests
Customers may request to reschedule bookings subject to:
- Operational availability
- Team scheduling
- Service timing requirements
Beyond Global will make reasonable efforts to accommodate requested changes where possible.
- Late Cancellations
Late cancellations may affect scheduling and operational planning.
Depending on the timing of cancellation and service preparation status, administrative or scheduling charges may apply where appropriate.
- Same-Day Cancellations
Bookings cancelled on the same day as the scheduled service may not qualify for a full refund due to operational commitments, staff scheduling, and allocated service preparation.
Each case may be reviewed individually based on the circumstances.
- Refund Eligibility
Refund eligibility may depend on:
- Service status
- Timing of cancellation
- Booking preparation completed
- Operational costs already incurred
Where applicable, approved refunds may be processed within a reasonable timeframe using the original payment method where possible.
- Non-Refundable Situations
Refunds may not apply in situations including but not limited to:
- Last-minute cancellations
- Denied property access upon arrival
- Unsafe working conditions
- Incorrect booking information provided by the customer
- Changes requested after service commencement
- Service Concerns
If a customer has concerns regarding completed services, we encourage prompt communication so the matter can be reviewed appropriately.
Beyond Global aims to address genuine service-related concerns professionally and reasonably.
- Force Majeure
Beyond Global shall not be held responsible for cancellations, delays, or interruptions caused by circumstances beyond reasonable control, including:
- Severe weather
- Government restrictions
- Utility interruptions
- Emergencies
- Traffic disruptions
- Operational incidents
- Policy Updates
Beyond Global Building Cleaning Services reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
- Contact Information
For questions regarding services, scheduling, or operational policies, please contact:
Beyond Global Building Cleaning Services
m21 Musaffah, Abu Dhabi, United Arab Emirates
info@beyondglobalcleaning.com
Phone
+971 55 365 7367